Bibriks Return and Refund Policy
At Bibriks, we understand that life's twists and turns can sometimes lead to unanticipated changes in your purchase plans. We have, therefore, meticulously crafted a comprehensive refund policy to ensure your ultimate satisfaction with your acquisition. We kindly request that you take a moment to review the guidelines presented below to gain a complete understanding of our refund process.
1. Eligibility
In order to be eligible for a refund, the following conditions must be satisfied:
- The product must be returned within 7 days from the original purchase date.
- The product must remain in its original, unused condition, and it must be accompanied by its original packaging.
- You must provide substantiating proof of purchase, such as an order number or receipt.
- It is imperative that you specify a valid reason for returning the product. Please note that change of mind returns will not be considered.
2. Refund Process
To initiate a refund, please adhere to the subsequent steps:
- Contact our dedicated customer support team at [Insert Contact Information] within 7 days of your purchase.
- Provide your order number and furnish a detailed explanation of the reason behind your request for a refund.
- Our customer support team will diligently review your request and subsequently provide you with explicit instructions.
Upon approval of your refund request, you will be provided with a return authorization number, along with precise instructions on how to facilitate the return of the product.
Upon receipt of the returned product and verification of its condition, we will initiate the refund process. Please be aware that it may take up to 10 business days for the refunded amount to be reflected in your account.
3. Non-Refundable Items
While we are committed to providing a transparent and straightforward refund experience, certain items remain non-refundable, including:
- Gift cards
- Personalized or customized items
4. Shipping Costs
It is essential to note that shipping costs are non-refundable. In the event of a refund, the expenses incurred for return shipping will be deducted from the refunded amount.
5. Contact Us
If you possess any queries or concerns relating to our refund policy, please do not hesitate to reach out to our devoted customer support team at [Whatsapp]. We are here to offer our assistance and guarantee your complete satisfaction with your Bibriks purchase.
Thank you for entrusting us with your satisfaction, and we remain committed to ensuring your positive experience with Bibriks.